Refund Policy

Cancelling

You can cancel your membership at any time — in your PayPal account (Settings → Payments → Automatic payments) or by emailing us. Cancelling stops all future monthly charges immediately. You keep access to your activities until the end of the month you have already paid for.

Refunds

• First charge: if Rainbow Tots isn't right for your family, email us within 14 days of your first charge and we will refund it in full, no questions asked.
• Renewal charges: if a monthly renewal goes through that you didn't intend — it happens — email us within 14 days of that charge. If you haven't used that month's activities, we will refund it.
• Billing errors: duplicate or incorrect charges are always refunded in full, whenever you spot them.

How refunds are paid

Refunds go back through PayPal to the account that paid, normally within 5 business days of our confirmation email.

Getting in touch

All refund requests go through the contact page. A human reads and answers every one within one business day.